We want you to be happy with your Pass The Pop order. Our merchandise is produced to order especially for you, so please check your chosen size, colour and delivery details carefully before placing your order.
Damaged, defective or incorrect items
If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order.
Email us at leander@passthepop.com with your order number and clear photographs showing the problem. We’ll review the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.
Wrong size, colour or change of mind
As our merchandise is produced to order, we don’t ordinarily offer returns or exchanges because you’ve changed your mind or selected the wrong size or colour. Please check the size guide and your order details carefully before completing your purchase.
This does not affect your statutory rights, including your rights where goods are faulty, damaged, misdescribed or otherwise not as required by law.
Refunds
Where a refund is approved, it will be issued to your original payment method. The time it takes to appear in your account may depend on your payment provider.
Lost orders
If your order hasn’t arrived and the estimated delivery date has passed, please contact us. We’ll investigate the delivery and, where appropriate, arrange a replacement or refund.
How to contact us
For any problem with an order, contact:
Pass The Pop
Email: leander@passthepop.com
Website: passthepop.com
Please include your order number when contacting us so we can help you as quickly as possible.